How can I get my order fully refunded?
For the next 48 hours only, we're refunding random orders. No minimum spend, and we won't just select high value orders.
Everything is up for grabs and anything could be refunded, there are no limits to this offer.
We'll announce the winners after the sale so keep an eye on your inbox!
How can I receive the free Sarong/Beach Pareo?
Unfortunately, the Beach Pareo is fully sold out!
When is the sale?
Our Black Friday Sale is live now. Shop best-sellers at up to 70% off site-wide!
Can I exchange my item for a different size or style?
Yes! If you need to exchange your order for a different size or item, please reach out within 14 days of receiving your order, based on your order tracking. If the item is in stock, we will process your exchange and send out your new item. You will receive a confirmation email with updated tracking details. Please allow up to 5 business days for your return to be processed.
When will I receive tracking information for my order?
Once your item has been dispatched, you will receive an email with tracking details.
When will my order be shipped?
Orders are typically processed and shipped within 1-3 business days.
How long does standard shipping take?
- Within Perth: 1-3 business days after dispatch.
- Rural WA and interstate areas: 3-7 business days
- Domestic Australia express: 1-3 Days
- International Express orders: 3-8 business days.
Australia Post International orders: 2-3 weeks.Please note that these are estimates and shipping times may vary depending on your location. You can review our shipping policy here.
What happens if my item is returned to sender?
If your item is returned to us, please contact our customer service at hello@saintparadiso.com, and we will assist you by providing a new tracking number.
What is your return policy?
If you are unhappy with your purchase, we offer returns in the form of an exchange or store credit. We do not offer refunds unless your item is faulty or damaged upon receipt. You can review our refund policy here.
What happens if my item is faulty?
If your item is faulty or damaged, you can return it to us for an exchange. Please contact our customer service team, and we will arrange for a replacement.
What are the boxers and clothing made from?
Our boxers and clothing are made from high-quality materials designed for comfort and durability. For specific material details, please check the product descriptions on our website.