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RETURNS POLICY


A request for an exchange or return, must be submitted within 14 days of receiving your order.The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.

Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of garments at the time at which the return is received for processing. 

 

There is a limit of 2 exchanges per transaction.

 

Sale items are final and cannot be exchanged or returned unless faulty or not as described. 

 

Customers are to cover the cost of return postage unless your items are deemed faulty.

 

For more information about returns and exchanges, please contact us at hello@saintparadiso.com.


If requesting a credit, once we receive and inspect your item, we will send you an email to notify you that we have accepted or reject your returned item and details about your credit.If requesting an exchange, the requested item must be in stock. Once we receive your item we will send out your new item and send a confirmation email with your new tracking details.

 

Faulty items
If your item is faulty or damaged in anyway when received, please send us an email at hello@saintparadiso.com and we will refund or exchange it for you if it is within 14 days.