We hope to make your online store experience as delightful as possible. We encourage conscious shopping so please shop mindfully to ensure you receive the item/size you want. 

 

If you have questions regarding a product please ensure you've checked our size chart, then you can reach out before purchasing and we will assist you.

 

Please take care when trying on your items as we will not accept returns if the item is damaged in any way (including makeup stains, perfume, animal hair, ironing marks, steamer stains, hair product residue).

 

If you are unhappy with your purchase we offer returns in the form of exchange or store credit. We do not offer refunds unless your item is faulty or damaged when received.

 

A request for an exchange or return, must be submitted within 14 days of receiving your order, as per your order tracking. We reserve the right to refuse your return if outside this window of time.

 

If you believe your item to be faulty please immediately submit a claim through our portal so we can assist you.

 

All accessories are Final Sale, we will not accept returns on socks, hair clips or mini totes or any other accessory item.

 

To start an exchange, return, or claim, please click here.

 

SALE ITEMS

Items purchased on Sale (discounted from full sale price) are NOT eligible for Returns.

 

This includes items purchased during Sale periods and items purchased using discount codes for example:

• Site wide sales
• Discount codes
• Sale products

 

EXCHANGING SIZE

If you need to exchange your order for another size please reach out within 14 days of receiving your order, as per your order tracking and we will advise you.

 

If requesting an exchange, the requested item must be in stock. Once we receive your item we will send out your new item and send a confirmation email with your new tracking details. Please allow up to 5 business days for your return to be processed.

 

STORE CREDIT

If requesting a credit, once we receive and inspect your item, we will send you an email to notify you that we have accepted or rejected your returned item and details about your credit.

 

WHO PAYS FOR RETURN SHIPPING?

Customers are responsible for return shipping and handling costs.

If an item is faulty or damaged, customers will still cover the initial return shipping cost. If the claim is approved, this amount will be reimbursed once the item has been received and assessed.

This applies to both domestic and international orders. Reimbursements are processed within an estimated window of 5 business days.

 

Saint Paradiso reserves the right to reject returns. Items must be returned in the same condition they were received.