We hope to make your online store experience as delightful as possible. We encourage conscious shopping, so please shop mindfully to ensure you receive the item and size you want.

If you have questions regarding a product, please check our size chart. You can also reach out before purchasing and we will assist you.

Please take care when trying on your items, as we will not accept returns if an item is damaged in any way, including makeup stains, perfume, animal hair, ironing marks, steamer stains or hair-product residue.

If you are unhappy with your purchase, we offer returns in the form of an exchange or store credit. We do not offer refunds unless your item is faulty or damaged when received.

A request for an exchange or return must be submitted within 14 days of receiving your order, according to your order tracking. We reserve the right to refuse returns requested outside this period.

If you believe your item is faulty, please immediately submit a claim through our portal so we can assist you.

All accessories are final sale. We do not accept returns on socks, hair clips, mini totes or any other accessory item.

To start an exchange, return or claim, please click here.

SALE ITEMS

Items purchased on sale (discounted from the full retail price) are not eligible for returns.

This includes items purchased during sale periods and items purchased using discount codes, for example:

• Sitewide sales
• Discount codes
• Sale products

EXCHANGING SIZE

If you need to exchange your order for another size, please submit a request within 14 days of receiving your order, according to your order tracking.

The requested replacement item must be in stock. Once we receive your item, we will send your replacement and email you the new tracking details. Please allow up to five business days for your return to be processed.

STORE CREDIT

Once we receive and inspect your item, we will email you to confirm whether your return has been accepted or rejected and provide details of any store credit.

WHO PAYS FOR RETURN SHIPPING?

Customers are responsible for return shipping and handling costs.

If an item is faulty or damaged, the customer must still cover the initial return-shipping cost. If the claim is approved, this amount will be reimbursed once the item has been received and assessed.

This applies to domestic and international orders. Reimbursements are generally processed within five business days.

Saint Paradiso reserves the right to reject returns. Items must be returned in the same condition in which they were received.