If the product you want is out of stock, if it is on preorder you can secure your item by placing a preorder. if the item is only available for signup, you can register your interest and get first access when it becomes available again, plus receive 10% off your first order. You can find the sign-up option on the product page. Additionally, we will update you via email or on our social media platforms when specific products are restocked. If you have any further questions, feel free to contact us at hello@saintparadiso.com

Yes! The Stretch Sets will be available during our Mid-Year Sale and will be back in stock until sold out. After that, they’ll move to preorder. Make sure to place your order early to secure your size!

We recommend referring to the detailed size charts and garment diagrams shown in the product page. The visuals include both flat-lay measurements and conversion sizes across AU, UK, US, and EU standards.

• Stretch Tees: See measurements like bust, length, and shoulder width per size.
  
• Stretch Flares: Waist, hip, and inseam measurements are listed for accurate fitting.
  

If you're still unsure, feel free to contact our team at hello@saintparadiso.com — we're happy to help!

Preorder items will be shipped within 7-21 business days. If you place an order with in-stock items and preorder items in the same order but would like your in-stock items shipped right away, please reach out to our team and we'll be happy to assist.

If you need to update your shipping address or make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate, as long as your order hasn’t shipped yet.

Yes! You’ll receive a confirmation email with tracking information once your order has been dispatched.

Yes! We can ship your available items first and send the preorder items once they're in stock.
Shipping Fees for Split Orders:

• Australia | New Zealand: $10 AUD (Standard), $15 AUD (Express)
• International: $15 AUD (Standard), $25 AUD (Express)

Sometimes international tracking links may not update promptly. Please reach out to our team at hello@saintparadiso.com, and we’ll send you a localized tracking link.

Custom duties are controlled by your country’s border authority. We can’t predict or influence these charges, so we recommend checking with your local customs office for guidance.

We accept most standard payment methods like Visa/Mastercard, PayPal, Apple Pay, Google Pay as well as Klarna, ZIP Pay and AfterPay as alternative payment methods.

You will receive tracking information via email once your order has been shipped. If you do not receive this information, please contact us at hello@saintparadiso.com, and we will assist you in tracking your order.

We hope to make your online store experience as delightful as possible. We encourage conscious shopping so please shop mindfully to ensure you receive the item/size you want.

 

If you have questions regarding a product please ensure you've checked our size chart, then you can reach out before purchasing and we will assist you.

 

Please take care when trying on your items as we will not accept returns if the item is damaged in any way (including makeup stains, perfume, animal hair, ironing marks, steamer stains, hair product residue).

 

If you are unhappy with your purchase we offer returns in the form of exchange or store credit. We do not offer refunds unless your item is faulty or damaged when received.

 

A request for an exchange or return, must be submitted within 14 days of receiving your order, as per your order tracking. We reserve the right to refuse your return if outside this window of time.

 

Please email us hello@saintparadiso.com to start your return or inquire about a damaged/faulty item.

 

If you believe your item to be faulty please reach out immediately so we can assist you.

 

All accessories are Final Sale, we will not accept returns on socks, hair clips or mini totes or any other accessory item.

 

SALE ITEMS

Items purchased on Sale (discounted from full sale price) are NOT eligible for Returns.

 

This includes items purchased during Sale periods and items purchased using discount codes for example:

• Site wide sales
• Discount codes
• Sale products

 

EXCHANGING SIZE

If you need to exchange your order for another size please reach out within 14 days of receiving your order, as per your order tracking and we will advise you.

 

If requesting an exchange, the requested item must be in stock. Once we receive your item we will send out your new item and send a confirmation email with your new tracking details. Please allow up to 5 business days for your return to be processed.

 

STORE CREDIT

If requesting a credit, once we receive and inspect your item, we will send you an email to notify you that we have accepted or rejected your returned item and details about your credit.

Yes, if you would like to exchange the item you received for something else or store credit, please contact our customer support at info@saintparadiso.com to process your exchange.

Unfortunately, we can’t accept returns, exchanges, or refunds for used items. Items must be in original, unused condition.

Please contact our customer service at hello@saintparadiso.com and provide a photo or video of the item you received. We will process the replacement for you.

Yes, you can cancel your preorder anytime before it ships. Reach out to our customer care team and we’ll take care of it for you.

To cancel your order, please contact our customer service at hello@saintparadiso.com within one day of placing the order. Once your order has been dispatched and is in transit, we cannot cancel it.

There might be a delay in shipping. Please contact our customer service at hello@saintparadiso.com to help you locate your parcel.

To update your order details, please contact our customer service at hello@saintparadiso.com as soon as possible before the order is dispatched.

If your order is marked as Returned to Sender or Lost in Transit, you can choose between a refund, resend, or store credit. Please contact us at hello@saintparadiso.com to arrange your preference. 

Note: If you purchased shipping insurance at checkout, your claim will be prioritized and resolved faster and more smoothly, with access to additional protection and support. We highly recommend adding shipping insurance for peace of mind on all orders.

Our usual processing time is 1-3 business days. However, during peak sales periods, there may be slight delays due to the increased volume of orders. We appreciate your patience!

We ship all orders from Perth, Australia.

You can find detailed sizing information on each product page. If you're unsure or need extra help, feel free to reach out to us at hello@saintparadiso.com — we're happy to assist!