Last updated: 23 August 2026

This Privacy Policy explains how Saint Paradiso collects, uses, discloses and protects personal information when you visit saintparadiso.com, contact us, create an account or make a purchase.

Personal information we collect

Depending on how you interact with us, we may collect:

• contact and account details, including your name, email address, telephone number and account credentials;
• order and transaction details, including billing and shipping addresses, products purchased, returns and customer-service communications;
• payment-related information. Payments are processed by Shopify and payment providers. We use payment-card details as necessary to process transactions, but we do not receive or store complete payment-card numbers;
• device and usage information, including IP address, browser and device type, time zone, cookie identifiers, pages and products viewed, referring websites and interactions with the Site;
• marketing preferences, competition entries, reviews, survey responses and content you choose to provide; and
• information used to help prevent fraud, secure transactions and comply with legal obligations.

How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers and partners such as Shopify, payment processors, fulfilment and delivery providers, analytics providers, advertising platforms, social networks and apps connected to our store.

How we use personal information

We use personal information to provide and improve the Site and our services; process payments, orders, shipping, returns and exchanges; communicate with you; manage accounts and customer support; personalise your experience; measure site and campaign performance; provide marketing and targeted advertising in accordance with your choices; detect and prevent fraud; maintain security; and meet our legal, tax and regulatory obligations.

Cookies, analytics and advertising

We and our service providers use cookies, pixels, tags, software development kits and similar technologies. These technologies support essential store functions, remember preferences, analyse traffic and performance, measure advertising, and help us provide relevant marketing. Our active providers include Shopify and analytics and advertising services such as Google and Meta, together with apps and integrations enabled for the store.

Where required, non-essential technologies are used according to your consent choices. You can manage available choices through our cookie or privacy controls and through your browser. You can also use provider-specific advertising controls. Disabling some technologies may affect site functionality.

How we disclose personal information

We disclose personal information where reasonably necessary to Shopify; payment processors; fraud-prevention and security providers; warehouses, fulfilment partners and carriers; returns and customer-service platforms; analytics and advertising providers; email, messaging and marketing platforms; professional advisers; regulators and authorities; and other service providers that operate our store and services. We may also disclose information in connection with a business transaction or where required or permitted by law.

We do not disclose personal information to third parties for their own unrelated purposes. Some data practices involving advertising or Shopify services may be considered “sharing,” “selling” or targeted advertising under certain laws. Where applicable, you may exercise the corresponding opt-out rights through available privacy controls.

Shopify

Our store is hosted by Shopify. Shopify processes customer personal information to provide commerce services and may also process information for its own purposes or enhanced services, depending on the services and settings in use. For more information and Shopify’s privacy controls, see the Shopify Consumer Privacy Policy and privacy controls.

International transfers

Saint Paradiso is based in Australia and sells internationally. Shopify, our service providers and our fulfilment partners may process or store personal information outside your country, including in Australia, Canada, the United States, China and other locations where they or their subprocessors operate. Privacy protections in those countries may differ from those in your jurisdiction. We use contractual, organisational and other safeguards where required.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal, accounting and tax obligations. Retention periods vary according to the type of information and applicable requirements. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of or portability of personal information; object to or withdraw consent for certain processing; opt out of targeted advertising or certain data sharing; and complain to a privacy regulator. These rights may be subject to legal exceptions.

You may unsubscribe from marketing emails using the link in the email. Withdrawing consent does not affect processing that occurred before withdrawal.

To exercise a privacy right, contact us at hello@saintparadiso.com. We may need to verify your identity before completing a request. Australian residents may also contact the Office of the Australian Information Commissioner. European and United Kingdom residents may contact their local data-protection authority.

Children

Our Site is not directed to children, and we do not knowingly collect personal information from children in breach of applicable law. If you believe a child has provided personal information to us, please contact us.

Third-party links

The Site may link to services we do not control. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy to reflect changes to our practices, technology, services or legal obligations. The “Last updated” date identifies the latest revision. Where required, we will provide additional notice of material changes.

Contact us

For questions, privacy requests or complaints, contact Saint Paradiso at hello@saintparadiso.com. We will investigate privacy complaints and respond within a reasonable period.