Preorder information
Preorder items will be shipped within 7-21 business days. If you place an order with in-stock items and preorder items in the same order but would like your in-stock items shipped right away, please reach out to our team and we'll be happy to assist.
Once your preorder item is ready to be shipping, from there you can refer to the guidelines below.
See more info about preorders here.
U.S. Tariffs
At the moment, most of our U.S. customers are not being charged any additional duties or tariffs upon delivery. This is because our products are shipped directly from Australia via Australia Post, and U.S. customs do not currently require additional information or documentation for small parcels of this kind.
We always ship in accordance with international postal standards and provide all necessary customs declarations. If U.S. customs ever do change their handling of incoming parcels, we’ll be sure to keep our customers informed. But for now, our U.S. customers are receiving their orders smoothly without any extra fees.
Estimated shipping times:
All orders are processed and packed Monday to Friday by our team in Perth, and are shipped same day (orders before 12 pm AWST) or within 1–3 business days.
Australia & New Zealand
Orders will be shipped via Australia Post. All deliveries are 100% carbon neutral and packaged in fully compostable satchels.
Within Perth, postage should take around 1–3 business days after despatch. For rural WA and interstate areas, postage will take around 3–7 business days. Please note these times are estimates and will vary depending on location.
Outside of Australia
Orders will be shipped via Australia Post. All deliveries are 100% carbon neutral and packaged in fully compostable satchels.
United States orders currently will NOT encounter any tariffs or customs holdups. Please reach out to our team if you have any concerns. We are delivering successful orders daily across the U.S without any issues or poor feedback from customer.
Please be aware that if there are any customs fees due for our international customers, our customers are responsible for import duties and taxes in those rare cases.