End of Season Sale FAQ
How can I receive the free Beach Pareo?
Simply load up your cart with over $149 worth of product and the free gift will be added to your order automatically.
There's nothing else to do!
When is the sale?
Our End of Season Sale is live now. Shop best-sellers at up to 50% off site-wide
Can I exchange my item for a different size or style?
Yes! If you need to exchange your order for a different size or item, please reach out within 14 days of receiving your order, based on your order tracking. If the item is in stock, we will process your exchange and send out your new item. You will receive a confirmation email with updated tracking details. Please allow up to 5 business days for your return to be processed.
When will I receive tracking information for my order?
Once your item has been dispatched, you will receive an email with tracking details.
When will my order be shipped?
Orders are typically processed and shipped within 1-3 business days.
How long does standard shipping take?
- Within Perth: 1-3 business days after dispatch.
- Rural WA and interstate areas: 3-7 business days
- Domestic Australia express: 1-3 Days
- International Express orders: 3-8 business days.
Australia Post International orders: 2-3 weeks.Please note that these are estimates and shipping times may vary depending on your location. You can review our shipping policy here.
What happens if my item is returned to sender?
If your item is returned to us, please contact our customer service at hello@saintparadiso.com, and we will assist you by providing a new tracking number.
What is your return policy?
If you are unhappy with your purchase, we offer returns in the form of an exchange or store credit. We do not offer refunds unless your item is faulty or damaged upon receipt. You can review our refund policy here.
What happens if my item is faulty?
If your item is faulty or damaged, you can return it to us for an exchange. Please contact our customer service team, and we will arrange for a replacement.
What are the boxers and clothing made from?
Our boxers and clothing are made from high-quality materials designed for comfort and durability. For specific material details, please check the product descriptions on our website.